Leadership and Transformation

The latest resources on digital and skills transformation for learning and development, marketing and ecommerce leaders.

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Econsultancy's Digital Marketing and Ecommerce Trends for 2024

24th January | 3:00pm GMT | 10:00am EST

Join us for our 2024 outlook, highlighting the trends shaping digital marketing and ecommerce over the next 12 months.

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sam richardson, twilio
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Twilio’s Sam Richardson: Accessibility should be built in to customer engagement strategies

Sam Richardson is a consultant at Twilio. She describes the team’s focus at the customer engagement platform, as “firmly on helping our [clients] to understand the importance of developing deeper relationships with customers.” “We’re working with them to encourage a mindset shift,” she continues, “from thinking about one off transactions to how they can earn […]

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