Leadership and Transformation

The latest resources on digital and skills transformation for learning and development, marketing and ecommerce leaders.

2024 on a laptop

Econsultancy's Digital Marketing and Ecommerce Trends for 2024

24th January | 3:00pm GMT | 10:00am EST

Join us for our 2024 outlook, highlighting the trends shaping digital marketing and ecommerce over the next 12 months.


Learning and Development

Digital Transformation

Industry Trends

sam richardson, twilio

Twilio’s Sam Richardson: Accessibility should be built in to customer engagement strategies

Sam Richardson is a consultant at Twilio. She describes the team’s focus at the customer engagement platform, as “firmly on helping our [clients] to understand the importance of developing deeper relationships with customers.” “We’re working with them to encourage a mindset shift,” she continues, “from thinking about one off transactions to how they can earn […]

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Eight three percent of executives that say their organisation’s growth depends on rapidly evolving their employees’ skills and capabilities to meet emerging customer and business needs.

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