Email and CRM

The latest email and CRM best practice, case studies, trends, training and more. From marketing automation to online customer service

Best Practice Guides

Essential reads

AI, privacy, and localisation: The trends impacting email marketing

Email remains an important channel for marketers in 2023, with automation and innovation in artificial intelligence enhancing the effectiveness of campaigns. According to the DMA’s Consumer Email Tracker, 32% of consumers say they find email brand messages useful – a rise from just 15% in 2021. At the same time, however, new privacy measures and […]

Quick Guide to Why Email Still Matters

Email marketing is a vital channel for marketers, enabling direct, personalised and highly effective communications between a brand and its customers. This quick guide discusses the business case for email marketing and the technology that is reshaping how it is carried out.

Case Studies

Latest Articles

sam richardson, twilio
1

Twilio’s Sam Richardson: Accessibility should be built in to customer engagement strategies

Sam Richardson is a consultant at Twilio. She describes the team’s focus at the customer engagement platform, as “firmly on helping our [clients] to understand the importance of developing deeper relationships with customers.” “We’re working with them to encourage a mindset shift,” she continues, “from thinking about one off transactions to how they can earn […]

Webinar: Email Marketing Best Practice

‌ The webinar explores:

  • The email marketing landscape and what’s new that you need to know about.
  • How to improve the quality and deliverability of your email programmes.
  • Best practice advice for email design, creative and persuasive copywriting.
  • How generative AI is supporting email marketers.

Microlearning Courses

Reports

Email Marketing Best Practice

Email offers a direct and versatile means of personalised communication between brands and consumers, making it a valuable channel worth investing in. Econsultancy’s Email Marketing Best Practice Guides cover everything marketers need to know in order to maximise the effectiveness of their email strategy.

E-Learning: Fast Track to Digital Marketing

 ‌ Through 12 engaging video modules, recommended readings and quizzes to test your knowledge, you’ll learn the fundamentals of digital marketing. Includes a module on email and eCRM.

Quick Links