Kainos provides digital design and technology services for organisations across the globe. We’ve been delivering award-winning IT solutions, consulting and specialised digital products for over 30 years, and employ over 1,500 people across Europe and the USA.

We work across the public, commercial, and healthcare sectors to deliver high quality, cost effective, and user-centred services at scale. We combine a design-led approach with scaled agile digital delivery to ensure we deliver change that matters.

We believe in helping organisations see their services from a user perspective. We do this by following a creative, human-centred process, based on design thinking, to define new or improve existing services.

A key element of our approach is to determine the value exchange between target audiences (be they customers, employees, citizens, etc.) and the business.

Through collaboration with users, stakeholders and service delivery teams, we help organisations gain a true, end-to-end understanding of their digital services helping them to reduce friction and take advantage of opportunities.

The results are experiences that deliver positive outcomes and real value.

From our work on offering passport renewals online to digitising workflows for driving test examiners, we have been instrumental in delivering digital services that impact millions of people. We are especially proud of our work with NHS Digital on improving patient engagement, self-care, and prevention. Our focus on user needs and inclusive design ensures our solutions can be enjoyed by as many users as possible regardless of digital expertise or other personal characteristics.