banking

Prudent UX for banking? Monzo designs ‘positive friction’

How does digital technology enable the customer to manage their finances? Does your banking app check up on your spending?

The mobile is the device that should have transformed the way consumers manage their finances. And though there is now a slew of transfer/payment apps, and many banking apps are some of the slickest you’ll ever use, their functionality rarely addresses a very common customer need – ‘How can I protect myself from spending too much?’