Retail delivery and fulfillment best practice, trends

11 ecommerce trends shaping strategy for 2024

What might shape ecommerce as we head into 2024? We asked the experts for their predictions and trends.

A day in the life of… Rory O’Connor, CEO at delivery management platform Scurri

Rory O’ Connor is the founder and CEO of delivery management platform Scurri. I caught up with him to find out what his day-to-day role entails. We also chat about the importance of post-purchase CX, customer expectations, and ecommerce trends. Tell me about your role… what does a typical day look like for you? My […]

Article Delivery and fulfillment

How retailers are changing their approach to online returns

From peer-to-peer to curbside, charges to education – how is the retail industry innovating in returns?

Article Ecommerce

Arena Flowers on building an operating platform for the new realities of ecommerce

CEO John Hackett discusses pandemic growth, building a platform that can cope with 150,000 personalised orders in 12 hours on Mother’s Day, the acquisition of D2C brand Patch Plants, and current challenges in ecommerce.

Article Delivery and fulfillment

Fulfilment and delivery trends in grocery and FMCG

From order picking to last mile delivery, grocery retailers and FMCG brands are increasingly looking for ways to improve speed and efficiency in omnichannel fulfilment. With rising consumer expectations, the goal is to give customers what they want, exactly when they want it, even amid wider challenges in the supply chain. A large number of […]

Article Customer Experience

Click and collect: What are the watchouts for retailers investing in omnichannel?

What operational pitfalls can prevent retailers offering a good end-to-end customer experience with click and collect? James Gurd, owner and ecommerce replatforming consultant at Digital Juggler, shares some considerations.

Photograph of orange Oda delivery fans lined up in the snow.

At ShopTalk Europe 2022, Karl Munthe-Kaas, CEO and co-founder of Norway’s dominant online grocery retailer, explained why he believes that online grocery can be “more efficient than offline discount” – and why the trifecta of selection, quality and price are needed for online grocers to be truly competitive.

Article Delivery and fulfillment

Delivery and Fulfillment

The latest best practice, research, market insight, statistics and more, on retail delivery and fulfillment

Ecommerce Best Practice: Strategy and Operations

Articles on fulfillment

11 ecommerce trends shaping strategy for 2024

A day in the life of… Rory O’Connor, CEO at delivery management platform Scurri

How retailers are changing their approach to online returns

Arena Flowers on building an operating platform for the new realities of ecommerce

Fulfilment and delivery trends in grocery and FMCG

Click and collect: What are the watchouts for retailers investing in omnichannel?

Oda’s CEO on how online grocery can compete on price with offline discounters

Returns

How six of the best ecommerce websites present their returns policies

How fashion retailers can factor returns into their paid search campaigns

16 ways retailers can improve their approach to online returns

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