Across industries, from retail to healthcare, an explosion of omnichannel experiences pose complex UX and design challenges. How are brands creating experiences that balance commercial value with customer centricity?

Topics to include but not limited to:
Omnichannel experiences
Personalisation
Employee experience
Accessibility and inclusion

Amidst lots of exciting innovation – from generative AI to forthcoming AR hardware to short-form video and the overlap of entertainment and commerce – marketers are still grappling with managing content at scale. Whether in CRM, advertising or across digital products, find out how brands are engaging their audiences.

Topics to include but not limited to:
Generative AI
Short-form video and creators
Social commerce
Content management

Changes to privacy and tracking frameworks have arguably been the biggest disruptor in tech in recent years. With short-term measurement of ROI becoming more opaque in some channels, and against a backdrop of budget cuts, marketers need to ensure they are activating their data effectively.

Topics to include but not limited to:
Customer insight
First party data strategy
CRM activation
Analytics in the ATT / post-cookie era

As the high street has rebounded, ecommerce businesses and multichannel retailers are thinking long-term about strategy. Meanwhile, marketers must remain agile with their acquisition and loyalty tactics, subject as many categories are to the whims of wage rises or the weather.

Topics to include but not limited to:

The digital shelf and conversion
Acquisition / ROAS
Retail media
Sustainability