With rapidly evolving markets, shifting consumer behaviour and emerging new technologies it has never been more important for marketers to consider their CX strategy and execution. This summary outlines the key findings from Econsultancy’s customer experience strategy best practice research.
Implementing a Customer Experience (CX) Strategy: A Summary
A summary of implementing a customer experience strategy best practice
Shifting consumer behaviour has made it more important than ever for marketers to focus on CX strategy. This summary outlines key findings from Econsultancy’s CX strategy best practice research.
By Neil Perkin
4 minute read
